Troubleshooting
Common problems and how to fix them.
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App Not Loading or Very Slow
What to do if Ginkgo won't load, freezes, or runs slowly.
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Can't Find an Item in Search
What to do when search isn't returning the item you're looking for.
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Photos Not Uploading or Saving
Troubleshooting photo upload issues in Ginkgo.
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Sync Issues Between Devices or Household Members
What to do when your inventory isn't appearing the same on different devices.