Photos Not Uploading or Saving

If photos are failing to upload, taking a very long time, or not appearing after you save an item, here’s what to check.

Check camera and photo library permissions

Ginkgo needs permission to access your camera and photo library to add photos to items.

On iOS:

1. Open your phone’s Settings
2. Scroll down to Ginkgo
3. Make sure Camera and Photos are both enabled

On Android:

1. Open Settings > Apps > Ginkgo
2. Tap Permissions
3. Make sure Camera and Storage/Photos are allowed

Check your internet connection

Photo uploads require a stable internet connection. Large photos may fail on weak connections. Try moving to a better signal area or switching to Wi-Fi.

Try a smaller photo

If a photo is very large (taken on a high-resolution camera or imported from another device), it may time out during upload. Try taking a new photo directly within the Ginkgo app rather than importing from your photo library — the app compresses photos as they’re taken.

Retry the upload

If an item was saved but the photo didn’t upload:

1. Open the item
2. Tap Edit
3. Remove the failed photo and add a new one
4. Save

Clear the app cache (Android)

On Android, a corrupted cache can sometimes affect photo uploads:

1. Settings > Apps > Ginkgo > Storage > Clear cache
2. Reopen Ginkgo and try again

Still having issues?

Email hello@getginkgo.uk with:

• Your device type and iOS/Android version
• What happens when you try to upload a photo
• Whether the issue happens with all photos or specific ones