Managing or Cancelling a Subscription

Ginkgo Plus subscriptions and Founder Pass purchases are managed through the app store where you made the purchase.

Cancelling Ginkgo Plus

Ginkgo Plus subscriptions renew automatically unless auto-renewal is turned off at least 24 hours before the end of the current subscription period.

To cancel a subscription bought through Apple:

1. Open the Settings app on your iPhone or iPad
2. Tap your name
3. Tap Subscriptions
4. Choose Ginkgo
5. Tap Cancel Subscription

To cancel a subscription bought through Google Play:

1. Open the Google Play Store
2. Tap your profile icon
3. Tap Payments & subscriptions
4. Tap Subscriptions
5. Choose Ginkgo
6. Tap Cancel subscription

Deleting the Ginkgo app or closing your Ginkgo account does not automatically cancel an app store subscription.

Refunds

Refunds are handled by Apple or Google, depending on where you bought the subscription. Ginkgo cannot issue app store refunds directly.

Founder Pass

Founder Pass is a one-time lifetime purchase. It is not a renewing subscription, so there is no auto-renewal to cancel.

If your paid access is not showing correctly, email support@getginkgo.uk from the email address linked to your Ginkgo account.